Install Guide

Troubleshooting Wyse Management Suite

This section provides troubleshooting information for Wyse Management Suite.

Problems with accessing Wyse Management Suite

web console

• Problem: When you attempt to connect to the Wyse Management Suite console, authentication GUI is not displayed and an HTTP

Status 404 page is displayed.

Workaround: Stop and start the services in the following order:

1. Dell WMS: MariaDB

2. Dell WMS: memcached

3. Dell WMS: MongoDB

4. Dell WMS: MQTT broker service

5. Dell WMS: Tomcat Service

• Problem: When you attempt to connect to the Wyse Management Suite console, the authentication GUI is not displayed, and the

following error message is displayed:

This page can’t be displayed

Workaround: Restart the Dell WMS: Tomcat Service

• Problem: Wyse Management Suite Web Console does not respond, or the information on the web page is not displayed correctly when

using Internet Explorer.

Workaround:

• Ensure that you are using the supported version of Internet Explorer.

• Ensure that the Internet Explorer Enhanced Security is disabled.

• Ensure that the compatibility view settings are disabled.

Registering devices with Wyse Management Suite

NOTE: For information on customer security environment, see Wyse Device Agent.

• Problem: Unable to register devices with Wyse Management Suite in public cloud

Workaround:

• Ensure that ports 443 and 1883 are open.

• Check your network connectivity, and access to the Wyse Management web application from the browser for public cloud.

• If Automatic Discovery is enabled, check if DHCP or DNS SVR records are configured correctly. Also, check the server URL and

the group tokens.

• Check if you can register the device manually.

• Problem: Unable to register devices with Wyse Management Suite in private cloud.

Workaround:

• Ensure that the ports 443 and 1883 are open.

• Check the internet connectivity, and if you can access the Wyse Management web application from the browser.

• If automatic discover is enabled, check if DHCP or DNS SRV records are configured correctly. Also, check the server URL and the

group tokens.

• Check if you can register the device manually.

• Check if you are using self-signed or well known certificates.

24 Troubleshooting Wyse Management Suite