Deployment Guide

Troubleshooting

This section describes some basic troubleshooting that you can implement when you experience any problem.

NOTE: If the details of the previous import session are not required, delete the %programdata%WMS-Import

\WMSMigrationInfo.json file.

Topics:

• Data import failure

• Incorrect devices, groups, or profiles are imported

• Wyse Management Suite is not accessible

• Import process stops when importing view and profiles

• Switching SUSE Linux device from WDM to Wyse Management Suite is unsuccessful

• Teradici-based devices communicate with WDM and Wyse Management Suite servers

Data import failure

Problem—During migration, the data import activity fails.

Solution—View the %programdata%WMS-Import\WMSImportLog.txt file for a detailed error log report, and ensure that

the import failure is not due to unsupported data. If the RSP packages and Windows-based WCM resources are not imported,

you must click the link on the corresponding import status screens to import the data—see Importing RSP packages and

Importing Windows-based resources. If the groups, devices and profiles are not imported, you must perform data rollback, and

then retry the import activity—see Importing view and Windows-based profiles.

Incorrect devices, groups, or profiles are imported

Problem—Incorrect devices, groups, or profiles are imported to Wyse Management Suite.

Solution—Perform the Rollback operation on the View and WES Profiles task screen, and start the import activity—see

Importing view and Windows-based profiles.

Wyse Management Suite is not accessible

Problem—After you import more than 3,000 groups and 50,000 devices, and perform the Rollback operation using the import

tool, Wyse Management Suite is not accessible.

Solution—Dell Technologies recommends that you do not import more than 1,500 groups. Select a view that is supported on

Wyse Management Suite.

Problem—Server is inaccessible when importing an RSP package of size equal or greater than the size of local disk where Wyse

Management Suite is installed.

Solution—Ensure that the Wyse Management Suite server has a minimum of 1 GB of free disk space.

Import process stops when importing view and

profiles

Problem—While importing view and Windows-based profiles, if you close and reopen the import tool, then the import process

stops. The import status screen displays a zero value.

Troubleshooting 27