Reference Guide

Troubleshooting

This section provides troubleshooting information for Wyse Management Suite version 1.3 for the cluster set up.

• Problem: Where is the Wyse Management Suite log le located to check server installation issues.

Workaround: The log le is in the %temp% WMSInstall.logfolder.

• Problem: Where is the Tomcat service related log le located to check the application related issues.

Workaround: The log le is in the \Program Files\DELL\WMS\Tomcat-8\stratus.log folder.

• Problem: If any of the server or node in the cluster stops working and is not part of the MySQL InnoDB cluster.

Workaround: Perform the following steps at the command prompt:

var cluster = dba.rebootClusterFromCompleteOutage(); #Reboot the cluster instance

dba.configureLocalInstance('root@Server_IPAddress:3306') #Reconfigure the local instance

cluster.addInstance('root@Server_IPAddress:3306')#Add the cluster instance back to the network

• Problem: If you do not add the server ID in the MySQL InnoDB cluster, an error message is displayed.

Workaround: Change the server ID entries in the my.conf le located in the \ProgramData\MySQL\MySQL Server 5.7 directory.

Figure 33. change server ID

38 Troubleshooting