Deployment Guide

Troubleshooting

This section describes some basic troubleshooting that you can implement when you experience any problem.

NOTE: If the details of the previous import session are not required, delete the %programdata%WMS-Import

\WMSMigrationInfo.json file.

Topics:

• Data import failure

• Incorrect devices, groups, or profiles are imported

• Wyse Management Suite is not accessible

• Import process stops when importing view and profiles

• Switching SUSE Linux device from WDM to Wyse Management Suite is unsuccessful

• Teradici-based devices communicate with WDM and Wyse Management Suite servers

Data import failure

Problem—During migration, the data import activity fails.

Solution—View the %programdata%WMS-Import\WMSImportLog.txt file for a detailed error log report, and ensure that the

import failure is not due to unsupported data. If the RSP packages and Windows-based WCM resources are not imported, you must click

the link on the corresponding import status screens to import the data—see Importing RSP packages and Importing Windows-based

resources. If the groups, devices and profiles are not imported, you must perform data rollback, and then retry the import activity—see

Importing view and Windows-based profiles.

Incorrect devices, groups, or profiles are imported

Problem—Incorrect devices, groups, or profiles are imported to Wyse Management Suite.

Solution—Perform the Rollback operation on the View and WES Profiles task screen, and start the import activity—see Importing view

and Windows-based profiles.

Wyse Management Suite is not accessible

• Problem—After you import more than 3,000 groups and 50,000 devices, and perform the Rollback operation using the import tool,

Wyse Management Suite is not accessible.

Solution—Dell recommends that you do not import more than 1,500 groups. Select a view that is supported on Wyse Management

Suite.

• Problem—Server is inaccessible when importing an RSP package of size equal or greater than the size of local disk where Wyse

Management Suite is installed.

Solution—Ensure that the Wyse Management Suite server has a minimum of 1 GB of free disk space.

Import process stops when importing view and

profiles

Problem—While importing view and Windows-based profiles, if you close and reopen the import tool, then the import process stops. The

import status screen displays a zero value.

Solution—Perform the Rollback operation on the View and WES Profiles task screen, and start the import activity again—see Importing

view and Windows-based profiles.

26 Troubleshooting