Administrator Guide

Troubleshooting your device
You can view and manage the troubleshooting information using the Devices page.
Steps
1. On the Device Details page, click Troubleshooting tab.
2. Click Request Screen Shot.
You can capture the screenshot of the thin client with or without the client permission. If you select the Require User
Acceptance check box, then a message is displayed on the client. This option is applicable only for Windows Embedded
Standard, Linux, and ThinLinux devices.
3. Click Request Processes List, to view the list of the processes running on the thin client.
4. Click Request Services List, to view the list of the services running on the thin client.
5. Click Start Monitoring, to access the performance metric console.
On the Performance metric console, the following details are displayed:
●
Average CPU last minute
● Average memory usage last minute
Topics:
• Request a log file using Wyse Management Suite
• View audit logs using Wyse Management Suite
• Device fails to register to Wyse Management Suite when WinHTTP proxy is configured
• RemoteFX USB redirection Policy does not get applied for USB mass storage devices
• WiFi settings configured from Wyse Management Suite are not persistent across multiple Wyse 5070 thin clients
Request a log file using Wyse Management Suite
Prerequisites
The device must be enabled to pull the log file.
Steps
1. Go to the Devices page, and click a particular device.
The device details are displayed.
2. Click the Device Log tab.
3. Click Request Log File.
4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
NOTE: The ThinOS device uploads the system logs.
View audit logs using Wyse Management Suite
Steps
1. Go to Events > Audit.
2. From the Configuration Groups drop-down list, select a group for which you want to view the audit log.
3. From the Timeframe drop-down list, select the time period to view the events that occurred during that time period.
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