Administrator Guide

Issue Workaround
Wyse Management Suite server does not respond when the disk
space is less than 300 MB.
Increase the storage space, and restart the Wyse Management
Suite related services.
When the agent registers with http, Wyse Management Suite
sends the https URL and all the new agents switch to https.
Agents 12.x does not have this behavior since the agent does not
understand the switching login.
No Supported sub Auth types error is displayed when you try to
launch VNC session from Wyse Management Suite server after
disabling the VNC User required password option.
Launch the VNC with VNC User required password option.
Add Policy and Add Advance Policy buttons become nonfunctional
after application folders are removed.
Do not delete the repository folder.
Deleting inventory les manually from the physical path(c:
\repository\data) does not remove the le from Wyse Management
Suite UI—File does not exist error is displayed.
Do not delete the le from the repository folder manually.
ThinOS applications are installed twice when the applications are
pushed with rmware.
The root disk is formatted when you upgrade or downgrade the
base.pkg.
Import tool allows you to import RSP packages even if you delete
any le (part1Image.img,vmlinuz,mbr and so on) from the RSP
package on WDM repository.
Valid RDP packages must be present in Wyse Device Manager.
Wyse Management Suite displays a 404 error. Verify if any java code is deleted by the antivirus software.
Window Embedded Standard app download fails. App download authentication is required for Window Embedded
Standard agent.
If the app download fails with https, try with http.
If the device is added to the domain during unregister or policy
removal, the device reverts to the work group from the domain.
Set the default policy for domain settings, and push the policy.
RemoteFX USB redirection Policy does not get applied for USB
mass storage devices.
Add the following registry entries to the device:
1 Log in to device as an administrator and disable the Write
Filter.
2 Go to Run command and type Regedit.
3 Go to HKLM\Software\Policies\Microsoft\Windows NT
\Terminal Services\Client\UsbSelectDeviceByInterfaces
4 Add string registry key as 100 and set the value as for Mass
Storage Device as follows:
{53F56307-
B6BF-11D0-94F2-00A0C91EFB8B} for CD ROM : {53F56308-
B6BF-11D0-94F2-00A0C91EFB8B}
NOTE: Flower brackets are mandatory.
USB lockdown conguration is not applied when you click update
now but the conguration is applied after you log o and log in.
This issue is only for Wyse Software thin clients.
When you push SD command as part of RSP, Windows Embedded
Standard client restarts instead of shutdown.
In Wyse Device Manager the device sends V02 message and goes
to log o state. This is not supported for Wyse Management Suite.
Application installation fails when a policy is created from two
dierent repository servers.
Ensure all the repositories are accessible by the device.
Wyse Device Agent always tries the test download with the
application created from the rst repository server. If the test
Troubleshooting Wyse Management Suite 173