Administrator Guide

Requesting a log le
To request a device log from Windows Embedded Standard, ThinOS and ThinLinux devices, do the following:
1 Go to the Devices page, and click a particular device.
The device details are displayed.
2 Click the Device Log tab.
3 Click Request Log File.
4 After the log les are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
Figure 10. Log le pull
NOTE
:
• The device must be enabled to pull the log le.
• The ThinOS device uploads the system logs.
• The Windows Embedded Standard or Linux device uploads the Wyse Device Agen logs, and the system logs.
• To extract a ThinLinux log, use 7zip.exe or any equivalent software.
Troubleshooting your device
To view and manage the troubleshooting information, do the following:
1 On the Device Details page, click Troubleshooting tab.
2 Click Request Screen Shot.
You can capture the screen shot of the thin client with or without the client permission. If you select the Require User Acceptance
check box then a message is displayed on the client. This option is applicable only for Windows Embedded Standard and Linux devices.
3 Click Request Processes List, to view the list of the processes running on the thin client.
4 Click Request Services List, to view the list of the services running on the thin client.
5 Click Start Monitoring, to access the performance metric console.
On the Performance metric console, the following details are displayed:
• Average CPU last minute.
• Average memory usage last minute.
Managing devices
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