Administrator Guide

Steps
1. On the Device Details page, click Troubleshooting tab.
2. Click Request Screen Shot.
You can capture the screen shot of the thin client with or without the client permission. If you select the Require User
Acceptance check box then a message is displayed on the client. This option is applicable only for Windows Embedded
Standard, Linux, and ThinLinux devices.
3. Click Request Processes List, to view the list of the processes running on the thin client.
4. Click Request Services List, to view the list of the services running on the thin client.
5. Click Start Monitoring, to access the performance metric console.
On the Performance metric console, the following details are displayed:
● Average CPU last minute.
● Average memory usage last minute.
Managing devices 149