Administrator Guide

Table 283. Troubleshooting (continued)
Issue Workaround
No Supported sub Auth types error is displayed when you
try to launch VNC session from Wyse Management Suite
server after disabling the VNC User required password
option.
Launch the VNC with VNC User required password option.
Add Policy and Add Advance Policy buttons become
nonfunctional after application folders are removed.
Do not delete the repository folder.
Deleting inventory files manually from the physical path(c:
\repository\data) does not remove the file from Wyse
Management Suite UI—File does not exist error is displayed.
Do not delete the file from the repository folder manually.
ThinOS applications are installed twice when the applications
are pushed with firmware.
The root disk is formatted when you upgrade or downgrade
the base.pkg.
Import tool allows you to import RSP packages even if you
delete any file (part1Image.img,vmlinuz,mbr and so on) from
the RSP package on WDM repository.
Valid RDP packages must be present in Wyse Device
Manager.
Wyse Management Suite displays a 404 error. Verify if any java code is deleted by the antivirus software.
Window Embedded Standard app download fails. App download authentication is required for Window
Embedded Standard agent.
If the app download fails with https, try with http. Ensure
the firewall settings allows http port. The default port is
8080.
If the device is added to the domain during unregister or
policy removal, the device reverts to the work group from the
domain.
Set the default policy for domain settings, and push the policy.
RemoteFX USB redirection Policy does not get applied for
USB mass storage devices.
Add the following registry entries to the device:
1. Log in to device as an administrator and disable the Write
Filter.
2. Go to Run command and type Regedit.
3. Go to
HKLM\Software\Policies\Microsoft\Windows
NT\Terminal
Services\Client\UsbSelectDeviceByInterface
s
4. Add string registry key as 100 and set the value
as for Mass Storage Device as follows:{53F56307-
B6BF-11D0-94F2-00A0C91EFB8B} for CD ROM :
{53F56308-B6BF-11D0-94F2-00A0C91EFB8B}
NOTE: Flower brackets are mandatory.
USB lock down configuration is not applied when you click the
update button.
This issue is only for Wyse Software thin clients. Login again
to apply the policy.
When you push SD command as part of RSP, Windows
Embedded Standard client restarts instead of shutdown.
In Wyse Device Manager the device sends V02 message
and goes to log off state. This is not supported for Wyse
Management Suite.
Application installation fails when a policy is created from two
different repository servers.
Ensure all the repositories are accessible by the device.
Wyse Device Agent always tries the test download with the
application created from the first repository server. If the test
download fails the agent does not proceed further and an
error report is sent to the server.
Troubleshooting Wyse Management Suite 193