Administrator Guide
Table Of Contents
- Dell Wyse Management Suite Version 1.2 Administrator’s Guide
- Introduction to Wyse Management Suite
- Getting started with Wyse Management Suite
- Wyse Management Suite dashboard
- Managing groups and configurations
- Adding a group
- Editing a group
- Removing a group
- Editing an unmanaged group
- Configuring global level policy
- Configuring group level policy
- Configuring device level policy
- Editing ThinOS policy settings
- ThinOS—Wizard mode
- ThinOS—Advanced mode
- Configuring general settings—ThinOS 8.5 and later versions
- Configuring general settings—ThinOS
- Configuring security settings—ThinOS
- Configuring keyboard settings—ThinOS 8.5 and later versions
- Configuring display settings— ThinOS
- Configuring visual experience settings—ThinOS
- Schedule shutdown or reboot settings—ThinOS 8.5 and later versions
- Configuring device information
- Configuring BIOS settings—ThinOS
- Configuring firmware upgrade
- Configuring global INI settings—ThinOS 8.5 and later versions
- Configuring central configuration settings—ThinOS
- Configuring advanced settings—ThinOS
- Configuring remote connections—ThinOS
- Configuring global session settings—ThinOS 8.5 and later versions
- Configuring USB redirection settings—ThinOS 8.5 and later versions
- Configuring third party authentication settings—ThinOS 8.5 and later versions
- Configuring citrix broker connection settings—ThinOS 8.5 and later versions
- Configuring citrix HDX connection settings—ThinOS 8.5 and later versions
- Configuring VMware broker connection settings—ThinOS 8.5 and later versions
- Configuring VMware PCoIP connections—ThinOS 8.5 and later versions
- Configuring Microsoft broker connection settings—ThinOS 8.5 and later versions
- Configuring Microsoft RDP connection settings—ThinOS 8.5 and later versions
- Configuring vWorksapce broker connection settings—ThinOS 8.5 and later versions
- Configuring AWS broker connection settings—ThinOS 8.5 and later versions
- Configuring direct RDP connection settings—ThinOS 8.5 and later versions
- Configuring direct ICA connection settings—ThinOS 8.5 and later versions
- Configuring global printer settings—ThinOS 8.5 and later versions
- Configuring printer settings—ThinOS 8.5 and later versions
- Configuring WLAN global settings—ThinOS 8.5 and later versions
- Configuring WLAN connections—ThinOS 8.5 and later versions
- Editing Windows Embedded Standard policy settings
- Configuring system personalization
- Configuring desktop experience
- Configuring network settings
- Configuring security and lockdown settings
- Configuring other settings
- Configuring remote connection settings—Citrix
- Configuring remote connection settings—VMware
- Configuring remote connection settings—RDP
- Configuring remote connection settings—Browser
- Configuring Latitude mobile thin client BIOS settings
- Configuring Wyse 7040 thin client BIOS settings
- Configuring device information
- Configuring Wyse Easy Setup settings
- Configuring VNC settings
- Configuring domain settings
- Configuring BIOS settings for Wyse 5070 thin client with Windows 10 IoT Enterprise
- Editing Linux policy settings
- Configuring system personalization
- Configuring desktop experience
- Configuring login experience settings
- Configuring network settings
- Configuring security settings
- Configuring central configuration settings
- Configuring other settings
- Configuring VDI global settings
- Configuring remote connection settings—Citrix
- Configuring remote connection settings—VMware
- Configuring remote connection settings—RDP
- Configuring remote connection settings—Browser
- Configuring advanced settings
- Editing ThinLinux policy settings
- Configuring system personalization
- Configuring desktop experience
- Configuring login experience
- Configuring network settings
- Configuring security settings
- Configuring central configuration settings
- Configuring other settings
- Configuring VDI global settings
- Configuring remote connection settings—Citrix
- Configuring remote connection settings—VMware
- Configuring remote connection settings—RDP
- Configuring remote connection settings—Browser
- Configuring advanced settings
- Configuring device information
- Configuring Wyse 3040 thin client BIOS settings
- Configuring BIOS settings for Wyse 5070 thin client with ThinLinux
- Editing Wyse Software Thin Client policy settings
- Configuring system personalization
- Configuring desktop experience
- Configuring network settings
- Configuring security and lockdown settings
- Configuring other settings
- Configuring remote connection settings—Citrix
- Configuring remote connection settings—VMware
- Configuring remote connection settings—RDP
- Configuring remote connection settings—Browser
- Configuring device information
- Configuring VNC settings
- Configuring domain settings
- Managing devices
- Methods to register devices to Wyse Management Suite
- Searching a device using filters
- Saving the current filter
- Querying the device status
- Locking the devices
- Restarting the devices
- Unregistering the devices
- Resetting to factory default settings
- Changing a group assignment
- Sending messages to devices
- Activating the devices
- Viewing device details
- Managing device summary
- Viewing system information
- Viewing device events
- Viewing installed applications
- Renaming thin client
- Configuring remote shadow connection
- Tagging devices
- Device compliance status
- Pulling Windows Embedded Standard or ThinLinux image
- Requesting a log file
- Troubleshooting your device
- Apps and data
- Configuring app inventory
- Deploying applications to thin clients
- Creating and deploying standard application policy to thin clients
- Creating and deploying advanced application policy to thin clients
- Adding Windows Embedded Standard operating system and ThinLinux images to inventory
- Managing ThinOS firmware inventory
- Managing Windows Embedded Standard and ThinLinux image policies
- Managing file repository
- Changing wallpaper for all devices belonging to marketing group
- Managing rules
- Managing Jobs
- Managing Events
- Managing users
- Portal administration
- Adding the Active Directory server information
- Alert classifications
- Creating an Application Programming Interface-API accounts
- Accessing file repository
- Configuring other settings
- Enabling Two-Factor authentication
- Generating reports
- Enabling multi-tenant accounts
- Enabling custom branding
- Managing license subscription
- Managing system setup
- Configuring Wyse Easy Setup by using Wyse Management Suite
- Configuring Wyse Converter for PCs by using Wyse Management Suite
- Registering Wyse Software thin client to Wyse Management Suite
- Registering Windows Embedded Standard thin clients to Wyse Management Suite by using Wyse Device Agent
- Registering devices by using DHCP option tags to Wyse Management Suite
- Registering Wyse Software thin clients by using DNS SRV record to Wyse Management Suite
- Configuring the Wyse Software thin client by using Wyse Management Suite
- Troubleshooting Wyse Management Suite
- Installing or upgrading Wyse Device Agent
- Wyse Management Suite feature matrix
- Wireless profiles password editor
- Create and configure DHCP option tags
- Create and configure DNS SRV records
Table 257. Troubleshooting
Issue Workaround
Wyse Management Suite server does not respond when the
disk space is less than 300 MB.
Increase the storage space, and restart the Wyse
Management Suite related services.
When the agent registers with http, Wyse Management Suite
sends the https URL and all the new agents switch to https.
Agents 12.x does not have this behavior since the agent does
not understand the switching login.
No Supported sub Auth types error is displayed when you
try to launch VNC session from Wyse Management Suite
server after disabling the VNC User required password
option.
Launch the VNC with VNC User required password option.
Add Policy and Add Advance Policy buttons become
nonfunctional after application folders are removed.
Do not delete the repository folder.
Deleting inventory files manually from the physical path(c:
\repository\data) does not remove the file from Wyse
Management Suite UI—File does not exist error is displayed.
Do not delete the file from the repository folder manually.
ThinOS applications are installed twice when the applications
are pushed with firmware.
The root disk is formatted when you upgrade or downgrade
the base.pkg.
Import tool allows you to import RSP packages even if you
delete any file (part1Image.img,vmlinuz,mbr and so on) from
the RSP package on WDM repository.
Valid RDP packages must be present in Wyse Device
Manager.
Wyse Management Suite displays a 404 error. Verify if any java code is deleted by the antivirus software.
Window Embedded Standard app download fails. App download authentication is required for Window
Embedded Standard agent.
If the app download fails with https, try with http.
If the device is added to the domain during unregister or
policy removal, the device reverts to the work group from the
domain.
Set the default policy for domain settings, and push the policy.
RemoteFX USB redirection Policy does not get applied for
USB mass storage devices.
Add the following registry entries to the device:
1. Log in to device as an administrator and disable the Write
Filter.
2. Go to Run command and type Regedit.
3. Go to
HKLM\Software\Policies\Microsoft\Windows
NT\Terminal
Services\Client\UsbSelectDeviceByInterface
s
4. Add string registry key as 100 and set the value
as for Mass Storage Device as follows:{53F56307-
B6BF-11D0-94F2-00A0C91EFB8B} for CD ROM :
{53F56308-B6BF-11D0-94F2-00A0C91EFB8B}
NOTE: Flower brackets are mandatory.
USB lockdown configuration is not applied when you click
update now but the configuration is applied after you log off
and log in.
This issue is only for Wyse Software thin clients.
When you push SD command as part of RSP, Windows
Embedded Standard client restarts instead of shutdown.
In Wyse Device Manager the device sends V02 message
and goes to log off state. This is not supported for Wyse
Management Suite.
Troubleshooting Wyse Management Suite 169