Administrator Guide

Requesting a log file
About this task
To request a device log from Windows Embedded Standard, ThinOS and ThinLinux devices, do the following:
Steps
1. Go to the Devices page, and click a particular device.
The device details are displayed.
2. Click the Device Log tab.
3. Click Request Log File.
4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
Figure 10. Log file pull
NOTE:
● The device must be enabled to pull the log file.
● The ThinOS device uploads the system logs.
● The Windows Embedded Standard or Linux device uploads the Wyse Device Agen logs, and the system logs.
● To extract a ThinLinux log, use 7zip.exe or any equivalent software.
Troubleshooting your device
About this task
To view and manage the troubleshooting information, do the following:
Steps
1. On the Device Details page, click Troubleshooting tab.
2. Click Request Screen Shot.
You can capture the screen shot of the thin client with or without the client permission. If you select the Require User
Acceptance check box then a message is displayed on the client. This option is applicable only for Windows Embedded
Standard and Linux devices.
3. Click Request Processes List, to view the list of the processes running on the thin client.
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Managing devices