Administrator Guide

Troubleshooting Wyse Management Suite
Table 324. Troubleshooting
Issue Workaround
Email alert notifications are not working. Configure the SMTP server from the Wyse Management Suite
server portal admin.
Wake on LAN is not working. Enable the local or remote file repository.
Unknown file type warning message is displayed when you double
click the Wyse Management Suite launch icon.
Check the security settings or UAC of the server. Ensure that all
the Windows is updated with all the patches.
Unable to pull the thin client log file when ThinLinux device is not
synchronized with NTP server.
Configure the device with a proper NTP server.
Error in syncing TC files alert message is displayed when you try
to sync the file repository.
Ensure everyone has full permission to local repository and no user
access message is displayed when you copy the image or
applications to the local repository.
File download such as wallpaper, certificates fails for ThinOS when
server is out of time sync.
Configure the device with proper NTP server.
ThinOS DHCP discovery fails when DNS SRV tags are available
with blank values.
Remove the empty DNS tags.
Apply to new devices does not work for ThinOS app policies
during registration.
Create a job to push the app policy.
After changing the hostname of the repository server, the
repository UI does not open through desktop shortcut. After
changing the hostname of the repository server, the certificate
changes and you get the certificate error while opening the
repository UI and self-signed certificate for CA validation also fails.
You must provide the updated hostname in the URL.
On Windows Embedded Standard devices, if the custom values are
not set, groups are not created when you select custom values as
group type. In the group structure, a level is missed.
Custom fields must have values before forming groups for
Windows Embedded Standard devices.
Sync time command fails on Windows Embedded Standard
devices.
No workaround available.
As part of RSP push, CU—Confirm User command always display
No user logged in error even when a valid user is logged in to the
thin client.
No workaround available.
The 404 error is displayed if the server is left ideal for 2 days. The server restarts due to Windows. Restart all the Wyse
Management Suite related services.
Wyse Management Suite server does not respond when the disk
space is less than 300 MB.
Increase the storage space, and restart the Wyse Management
Suite related services.
When the agent registers with http, Wyse Management Suite
sends the https URL and all the new agents switch to https.
Agents 12.x does not have this behavior since the agent does not
understand the switching login.
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