Administrator Guide
Table Of Contents
- Dell Wyse Management Suite Version 1.2 Migration Guide
- Introduction
- Prerequisites for migration
- Using Wyse Management Suite Import Tool
- Importing data inventory
- Switching devices from Wyse Device Manager to Wyse Management Suite
- Post-migration
- Uninstalling Wyse Management Suite Import Tool
- Troubleshooting
Troubleshooting
This section describes some basic troubleshooting that you can implement when you experience any problem.
NOTE: If the details of the previous import session are not required, delete the %programdata%WMS-Import
\WMSMigrationInfo.json le.
Topics:
• Data import failure
• Incorrect devices, groups or proles are imported
• Wyse Management Suite is not accessible
• Import process stops when importing view and proles
• Switching SUSE Linux device from WDM to Wyse Management Suite is unsuccessful
Data import failure
Problem—During migration, the data import activity fails.
Solution—View the %programdata%WMS-Import\WMSImportLog.txt le for a detailed error log report, and ensure that the import failure
is not due to unsupported data. If the RSP packages and Windows-based WCM resources are not imported, you must click the link on the
corresponding import status screens to import the data—see Importing RSP packages and Importing Windows-based resources. If the
groups, devices and proles are not imported, you must perform data rollback, and then retry the import activity—see Importing view and
Windows-based proles.
Incorrect devices, groups or proles are imported
Problem—Incorrect devices, groups, or proles are imported to Wyse Management Suite.
Solution—Perform the Rollback operation on the View and WES Proles task screen, and start the import activity—see Importing view
and Windows-based proles.
Wyse Management Suite is not accessible
• Problem—After you import more than 3,000 groups and 50,000 devices, and perform the Rollback operation using the import tool,
Wyse Management Suite is not accessible.
Solution—Dell recommends that you do not import more than 1,500 groups. Select a view that is supported by Wyse Management
Suite.
• Problem—Wyse Management Suite server is not accessible when you import an RSP package of size equal or greater than the size of
the local disk where Wyse Management Suite is installed.
Solution—Ensure that the Wyse Management Suite server has a minimum of 1 GB of free disk space.
8
24 Troubleshooting