Administrator Guide

Troubleshooting
This section describes some basic troubleshooting that you can implement when you experience any problem.
• Problem—During migration, the data import activity fails.
Solution—View the %programdata%WMS-Import\WMSImportLog.txt le for a detailed error log report, and ensure that the import
failure is not due to unsupported data. If the RSP packages and Windows-based WCM resources are not imported, you must click the
link on the corresponding import status screens to import the data—see Importing RSP packages and Importing Windows-based
resources. If the groups, devices and proles are not imported, you must perform data rollback, and then retry the import activity—see
Importing view and Windows-based proles.
• Problem—Incorrect devices, groups, or proles are imported to Wyse Management Suite.
Solution—Perform the Rollback operation on the View and WES Proles task screen, and start the import activity—see Importing
view and Windows-based proles.
• Problem—After you import more than 3,000 groups and 50,000 devices, and perform the Rollback operation using the import tool,
Wyse Management Suite is not accessible.
Solution—Dell recommends that you do not import more than 1,500 groups. Select a view that is supported by Wyse Management
Suite.
• Problem—Wyse Management Suite server is not accessible when you import an RSP package of size equal or greater than the size of
the local disk where Wyse Management Suite is installed.
Solution—Ensure that the Wyse Management Suite server has a minimum of 1 GB of free disk space.
• Problem—While importing view and Windows-based proles, if you close and reopen the import tool, then the import process stops.
The import status screen displays a zero value.
Solution—Perform the Rollback operation on the View and WES Proles task screen, and start the import activity again—see
Importing view and Windows-based proles.
• Problem—Switching the SUSE Linux Enterprise devices from WDM to Wyse Management Suite is unsuccessful.
Solution—Ensure that the server URL, MQTT URL, and group token entered in the RSP package script are valid. Switch the devices
to Wyse Management Suite using the RSP package.
NOTE
: If the details of the previous import session are not required, delete the %programdata%WMS-Import
\WMSMigrationInfo.json le.
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