Administrator Guide

Option Description
NOTE: You can use the custom templates created
manually by editing the existing or default templates.
Performing the image pull process on the client side
When the Pull OS Image command is sent, the client device receives an image pull request from the server. An image pull request message
is displayed on the client side. Click either of the following options:
• Pull after sysprep—The device restarts, and logs into the operating system in a disabled state. Run the custom sysprep. After the
custom sysprep is complete, the device boots to merlin operating system and the image pull operation is performed.
• Pull now—The device boots to merlin operating system and the image pull operation is performed.
NOTE:
• Wyse Device Agent and Merlin must be upgraded on your devices.
• Legacy on-premise gateway does not support the image pull operation. To use this feature, install the Wyse Management Suite
repository.
• BIOS pull is not supported for Dell manufactured Windows Embedded Standard devices.
Pulling log le
To pull a device log from Windows Embedded Standard, ThinOS and ThinLinux devices, do the following:
1 Go to the Devices page, and click a particular device.
The device details are displayed.
2 Click the Device Log tab.
3 Click Request Log File.
4 After the log les are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
Figure 13. Log le pull
Managing devices
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