Install Guide
– If automatic discover is enabled, check if DHCP or DNS SRV records are congured correctly. Also, check the server URL and the
group tokens.
– Check if you can register the device manually.
– Check if you are using self-signed or well known certicates.
NOTE: By default Wyse Management Suite installs self-signed certicates. CA validation must be disabled for devices to
communicate with the Wyse Management Suite server.
Error while sending commands to the device
Problem: Not able to send commands such as package update, reboot to device and so on.
Workaround:
• Ensure that the Dell WMS: Mosquitto service is running on the Wyse Management Suite server.
• Check if port 1883 is open.
• Ensure that the device is not shutdown or in sleep state before sending a command.
Troubleshooting Wyse Management Suite 29