Administrator Guide
ThinOS device stops check-in to the WDM server
Problem: ThinOS device stops check-in to the WDM server, due to untrusted certicate and then you can’t manage it.
Solution: We need to send the following ini setting to the device in order to make it work:
securitypolicy=low
Steps to deploy it to the device:
• Create a folder named wnos in ftp location.
• Create an ini le with the name wnos.ini in the wnos folder and in the ini le add the content as securitypolicy=low.
• Provide the ftp server location on the device end.
• Device downloads the ini le and apply the settings.
Issue in Discovering the devices having old HAgents
(6.3.2.54 & below) on Localized WDM Server
Problem: Not able to Discover the devices having old HAgents (6.3.2.54 & below) on Localized WDM Server.
Pre-requisites: If the Rules are added to RequestFilteringModule, then you should export the rules by following given steps. .
Solution:
1 Click IIS Root.
2 Select Modules on the right pane.
3 Right —click RequestFilteringmodule, and select Unlock to continue.
4 Select Rapport HTTP Server on IIS left pane
5 Double-click Modules on right pane, select RequestFilteringModule, and delete the Module to continue.
6 Restart Rapport HTTP Server.
7 Restart the Devices ,or the Agent would check-in to WDM Server.
8 Update the HAgent to the latest available package.
9 Add RequestFilteringmodule to follow this steps.
10 Select Rapport HTTP Server, double-click Modules, and select Revert to parent from right menu.
11 Select RequestFilteringmodule, and click OK
to continue.
12 Go back to IIS Root, select Modules, right-click RequestFilteringmodule, and then select Lock.
13 Restart the Rapport HTTP Server.
After nishing all the steps import the rules back to the module
Login page not appearing in the WEB UI
Problem: While connecting to the Web UI using IE Browser, login screen does not appear for the rst time and the screen appears blank.
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Troubleshooting