Administrator Guide

ThinOS device stops check-in to the WDM server

Problem: ThinOS device stops check-in to the WDM server, due to untrusted certicate and then you can’t manage it.

Solution: We need to send the following ini setting to the device in order to make it work:

securitypolicy=low

Steps to deploy it to the device:

• Create a folder named wnos in ftp location.

• Create an ini le with the name wnos.ini in the wnos folder and in the ini le add the content as securitypolicy=low.

• Provide the ftp server location on the device end.

• Device downloads the ini le and apply the settings.

Issue in Discovering the devices having old HAgents

(6.3.2.54 & below) on Localized WDM Server

Problem: Not able to Discover the devices having old HAgents (6.3.2.54 & below) on Localized WDM Server.

Pre-requisites: If the Rules are added to RequestFilteringModule, then you should export the rules by following given steps. .

Solution:

1 Click IIS Root.

2 Select Modules on the right pane.

3 Right —click RequestFilteringmodule, and select Unlock to continue.

4 Select Rapport HTTP Server on IIS left pane

5 Double-click Modules on right pane, select RequestFilteringModule, and delete the Module to continue.

6 Restart Rapport HTTP Server.

7 Restart the Devices ,or the Agent would check-in to WDM Server.

8 Update the HAgent to the latest available package.

9 Add RequestFilteringmodule to follow this steps.

10 Select Rapport HTTP Server, double-click Modules, and select Revert to parent from right menu.

11 Select RequestFilteringmodule, and click OK

to continue.

12 Go back to IIS Root, select Modules, right-click RequestFilteringmodule, and then select Lock.

13 Restart the Rapport HTTP Server.

After nishing all the steps import the rules back to the module

Problem: While connecting to the Web UI using IE Browser, login screen does not appear for the rst time and the screen appears blank.

Solution: Refresh the browser to see the login page.

Troubleshooting

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