Install Guide

Resolution: One of the reason for this issue is, the Computername for the setup has more than 16 characters. This brings out a mismatch
in Computername and NetBIOS name (truncated to 15 chars) for the setup. To conrm this issue, check if the above mentioned system
variables are dierent. If yes, install WDM on a setup which has hostname to a max of 15 characters, and then re-run upgrade installer.
Cloud Environment Setup Issue
Issue: An error message is displayed intermittently when you run the setup.exe le during WDM installation in the cloud environment.
Resolution
• Scenario 1– Only the error message is displayed
Close the dialog box displaying the error message, and then run the setup.exe le again.
• Scenario 2– An error message is displayed along with the Welcome Screen running in background
Close the dialog box displaying the error message and the Welcome screen, and then run the setup.exe le again.
Error in Installation of WDM in Upgrade Setup
Issue: During the installation of WDM, if you use dierent database user other than the default user, then you will not be able to proceed
with the installation of WDM in Upgrade setup. Unable to proceed with the installation, aborting installation error message is displayed.
Solution:
• Open WDM GUI.
• Right click Conguration Manager and select Utilities > Database Credential Manager.
• A warning message is displayed. Click OK.
• Enter the user name and password of the user used when you installed WDM. Click Ok to continue.
• Now close the WDM GUI and proceed with the installation.
• After installation, run the Database Credential Manager available in the Install path (C:\Program Files(X86)\Wyse\WDM
\Utilities\Database
) again.
• Provide your username and password used when you installed WDM, and then reboot the server.
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Troubleshooting