Administrator Guide

Troubleshooting

This section provides troubleshooting information for WDM.

Topics:

• Problems with Discovering Devices

• Problems with Discovering PXE Devices

• Package Errors

• Wake on LAN Command Does Not Reach Remote Devices

• Peer Assisted Deployment Issues

• Prole Manager Issues

• Tips to Troubleshoot the Repository

• Troubleshooting T50 and WTOS Errors

• Troubleshooting WCM Issues

• Package Update Fails When CIFS Repository is Enabled

• PAD Imaging and Drag and Drop Features Not Working on Linux Devices

• Default Device Conguration Does Not Display Exported Images

• VNC Log Not Generated

• ‘Update Now’ window is not displayed to the user for WCM-Linux

• Not able to push pulled image back to T50 device

• PCoIP Language package deployment failed

• Devices not checking in Japanese OS

• After Upgrading WDM from version 5.5 or MR to 5.7 Application Failure

• ThinOS device stops check-in to the WDM server

• Issue in Discovering the devices having old HAgents—6.3.2.54 and prior—on Localized WDM Server

• Login page not appearing in the WEB UI

• Issue While logging in to WEB UI

• EMSDK fails to start due to port number

• Domain user login and HApi Log Failure

• Problems with accessing Device Page

• OSD Logo Conguration or Firmware Push Failure on ThreadX 5.X Devices

• ThreadX 5.X devices moves to Oine state

• Manually conguring the ThreadX 5.X devices using teradici client management console when automatic way does not work

• Unable to congure WDM Utilities

• Unable to congure WCM, Package Register, Remote Shadow and PCoIP

Problems with Discovering Devices

Problem: You are having problems with discovering devices.

Troubleshooting 107