Install Guide
Troubleshooting Edge Device Manager
This section provides troubleshooting information for Wyse Management Suite.
Problems with accessing Edge Device Manager web
console
• Problem: When you attempt to connect to the Edge Device Manager console, authentication GUI is not displayed and an HTTP Status
404 page is displayed.
Workaround: Stop and start the services in the following order:
a Dell WMS: MariaDB
b Dell WMS: memcached
c Dell WMS: MongoDB
d Dell WMS: Mosquitto
e Dell WMS: Tomcat Service
• Problem: When you attempt to connect to the Edge Device Manager console, the authentication GUI is not displayed, and the following
error message is displayed:
This page can’t be displayed
Workaround: Restart the Dell WMS: Tomcat Service
• Problem: Edge Device Manager Web Console does not respond, or the information on the web page is not displayed correctly when
using Internet Explorer.
Workaround:
• Ensure that you are using the supported version of Internet Explorer.
• Ensure that the Internet Explorer Enhanced Security is disabled.
• Ensure that the compatibility view settings are disabled.
Registering devices with Edge Device Manager
• Problem: Unable to register devices with Edge Device Manager in public cloud.
Workaround:
• Ensure that ports 443 and 1883 are open.
• Check your internet connectivity, and access to the Wyse Management web application from the browser.
• If Automatic Discovery is enabled, check if DHCP or DNS SVR records are congured correctly. Also, check the server URL and
the group tokens.
• Check if you can register the device manually.
• Problem: Unable to register devices with Edge Device Manager in private cloud.
Workaround:
• Ensure that the ports 443 and 1883 are open.
• Check the network, and if you can access the Wyse Management web application from the browser.
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