Administrator Guide

• Summary tab— Use the Summary tab to view and manage information on the Notes, Group Assignment, Alerts, and Device
Conguration.
• Change Group Assignment— Use the Change Group Assignment button in Group Assignment section to change the group to
which the Thin client belongs.
• Device level exceptions (Applicable to all device types)
— The device conguration details such as default Policy group name and summary of current policy are displayed. To create or
edit a device level exception, click Create/Edit exceptions and then congure a particular device policy on the Devices page.
• System Info — The followed details are seen under System Info tab:
• Hardware Details
• Operating System Details
• Network Details – Current Connection.
• Network Details – Network adapters
• Network Details – Wi-Fi Proles
• Internal Hardware Details
• BIOS Settings
• Events tab — Use the Events tab to view and manage information on the system events pertaining to a Device (creation, device
registration, and various tasks performed by the system and the Device).
• Troubleshooting Tab— Use the Troubleshooting tab to view and manage the troubleshooting information.
• Task Troubleshooting—
• When you click the Request Processes List tab, the list of processes running in the client are displayed. You can select the
End Process tab, to end the process and henceforth the admin can manage the client.
• When you click the Request Services List tab, the list of services running on the client are displayed.
NOTE
: Trouble Shooting option is available only for Windows based devices.
• Installed Apps tab— Installed Apps tab is located on Device information screen. The number next to the Installed Apps title
displays the current number of installed applications.
You can view the following details on the page:
• Name
• Version
• Application Policy
• Application Status
• Remove applications when not managed
For updating an application, select a particular application from the installed application list, and click Update Application. The list
can be sorted by application name, publisher, or installed on date.
NOTE
: Update Application option is available only for Snappy devices.
The Installed Apps count will increase or decrease if applications are installed or uninstalled. The list will be updated when the
device checks in or is queried next.
• Unregister command and Change group assignment commands are enabled for quarantine devices.
NOTE
:
Devices that are registered to other group should be able to change groups to Unmanaged group from Device tab
Managing Devices 69