Install Guide
Table Of Contents
- Edge Device Manager Version R17 Quick Start Guide
- Introduction
- Install Edge Device Manager on private cloud
- Uninstall Edge Device Manager
- Troubleshooting
- Remote database
- Custom installation
- Feature list
- Create and configure DHCP option tags
- Create and configure DNS SRV records
- Supported devices
- Support matrix
- Terms and definitions
○ If automatic discover is enabled, check if DHCP or DNS SRV records are configured correctly. Also, check the server
URL and the group tokens.
○ Check if you can register the device manually.
○ Check if you are using self-signed or well known certificates.
NOTE: By default Wyse Management Suite installs self-signed certificates. CA validation must be disabled for
devices to communicate with the Edge Device Manager server.
Error while sending commands to the device
Problem: Not able to send commands such as package update, reboot to device and so on.
Workaround:
● Ensure that the Dell WMS: Mosquitto service is running on the Edge Device Manager server.
● Check if port 1883 is open.
● Ensure that the device is not in a sleep or shutdown state before sending a command.
26 Troubleshooting