Install Guide

Troubleshooting
This section provides troubleshooting information for Edge Device Manager.
Problems with accessing Edge Device Manager web
console
● Problem: When you attempt to connect to the Edge Device Manager console, authentication GUI is not displayed and an
HTTP Status 404 page is displayed.
Workaround: Stop and start the services in the following order:
1. Dell WMS: MariaDB
2. Dell WMS: Memcached
3. Dell WMS: MongoDB
4. Dell WMS: Mosquitto
5. Dell WMS: Tomcat Service
● Problem: When you attempt to connect to the Edge Device Manager console, the authentication GUI is not displayed, and
the following error message is displayed:
This page cannot be displayed.
Workaround: Restart the Dell WMS: Tomcat Service
● Problem: Edge Device Manager Web Console does not respond, or the information about the web page is not displayed
correctly when using Internet Explorer.
Workaround:
○ Ensure that you are using the supported version of Internet Explorer. For information about the browser version, see
support matrix.
○ Ensure that the Internet Explorer Enhanced Security is disabled.
○ Ensure that the compatibility view settings are disabled.
Registering devices with Edge Device Manager
● Problem: Unable to register devices with Edge Device Manager in public cloud.
Workaround:
○ Ensure that ports 443 and 1883 are open.
○ Check your Internet connectivity, and access to the Wyse Management web application from the browser.
○ If Automatic Discovery is enabled, check if DHCP or DNS SVR records are configured correctly. Also, check the server
URL and the group tokens.
○ Check if you can register the device manually.
● Problem: Unable to register devices with Edge Device Manager in private cloud.
Workaround:
○ Ensure that the ports 443 and 1883 are open.
○ Check the network, and if you can access the Wyse Management web application from the browser.
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