Administrator Guide

Table Of Contents
Pull after sysprepThe device restarts, and logs into the operating system in a disabled state. Run the custom sysprep.
After the custom sysprep is complete, the device boots to merlin operating system and the image pull operation is
performed.
Pull nowThe device boots to merlin operating system and the image pull operation is performed.
NOTE:
Wyse Device Agent and Merlin must be upgraded on your devices.
Legacy on-premise gateway does not support the image pull operation. To use this feature, install the Wyse
Management Suite repository.
BIOS pull is not supported for Dell manufactured Windows Embedded Standard devices.
Pulling log file
About this task
To pull a device log from Windows Embedded Standard, ThinOS and ThinLinux devices, do the following:
Steps
1. Go to the Devices page, and click a particular device.
The device details are displayed.
2. Click the Device Log tab.
3. Click Request Log File.
4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
Figure 13. Log file pull
NOTE:
The device must be enabled to pull the log file.
The ThinOS device uploads the system logs.
The Windows Embedded Standard or Linux device uploads the Wyse Device Agen logs, and the system logs.
To extract a ThinLinux log, use 7zip.exe or any equivalent software.
116 Managing devices