Install Guide

Check if you can register the device manually.
Check if you are using self-signed or well known certificates.
NOTE: By default Wyse Management Suite installs self-signed certificates. CA validation must be disabled for
devices to communicate with the Wyse Management Suite server.
Error while sending commands to the device
Problem: Not able to send commands such as package update, reboot to device and so on.
Workaround:
Ensure that the Dell WMS: Mosquitto service is running on the Wyse Management Suite server.
Check if port 1883 is open.
Ensure that the device is not in a sleep state before sending a command.
Troubleshooting Wyse Management Suite 29