Install Guide
Table Of Contents
- Dell Wyse Management Suite Version 1.0 Quick Start Guide
- Introduction
- Getting started with Wyse Management Suite
- Installing Wyse Management Suite on private cloud
- Deploying applications to thin clients
- Uninstalling Wyse Management Suite
- Troubleshooting Wyse Management Suite
- Introduction to remote database
- Custom installation
- Wyse Management Suite feature matrix
- Supported thin clients on Wyse management Suite
- Creating and configuring DHCP option tags
- Creating and configuring DNS SRV records
- Creating and deploying advanced application policy to thin clients
- Registering Windows Embedded Standard device manually
- Registering Linux device manually
- Terms and definitions
Troubleshooting Wyse Management Suite
This section provides troubleshooting information for Wyse Management Suite.
Problems with accessing Wyse Management Suite web
console
● Problem: When you attempt to connect to the Wyse Management Suite console, authentication GUI is not displayed and an
HTTP Status 404 page is displayed.
Workaround: Shut down and start the services in the following order:
1. Dell WMS: MariaDB
2. Dell WMS: memcached
3. Dell WMS: MongoDB
4. Dell WMS: Mosquitto
5. Dell WMS: Tomcat Service
● Problem: When you attempt to connect to the Wyse Management Suite console, the authentication GUI is not displayed, and
the following error message is displayed:
This page can’t be displayed
Workaround: Restart the Dell WMS: Tomcat Service
● Problem: Wyse Management Suite Web Console does not respond, or the information on the web page is not displayed
correctly when using Internet Explorer.
Workaround:
○ Ensure that you are using the supported version of Internet Explorer.
○ Ensure that the Internet Explorer Enhanced Security is disabled.
○ Ensure that the compatibility view settings are disabled.
Registering devices with Wyse Management Suite
● Problem: Unable to register devices with Wyse Management Suite in public cloud
Workaround:
○ Ensure that ports 443 and 1883 are open.
○ Check your internet connectivity, and access to the Wyse Management web application from the browser.
○ If Automatic Discovery is enabled, check if DHCP or DNS SVR records are configured correctly. Also, check the server
URL and the group tokens.
○ Check if you can register the device manually.
● Problem: Unable to register devices with Wyse Management Suite in private cloud.
Workaround:
○ Ensure that the ports 443 and 1883 are open.
○ Check the internet connectivity, and if you can access the Wyse Management web application from the browser.
○ If automatic discover is enabled, check if DHCP or DNS SVR records are configured correctly. Also, check the server
URL and the group tokens.
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28 Troubleshooting Wyse Management Suite