Administrator Guide

NOTE:
• Wyse Device Agent and Merlin must be upgraded on your devices.
• Legacy On-premise gateway does not support the image pull operation. To use this feature, install the Wyse Management Suite
repository.
• BIOS pull is not supported for Dell manufactured Windows Embedded Standard devices.
Pulling log le
To pull a device log from Windows Embedded Standard, ThinOS and ThinLinux devices, do the following:
1 Go to the Devices page, and click a particular device.
The device details are displayed.
2 Click the Device Log tab.
3 Click Request Log File.
4 After the log les are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
Figure 12. Log le pull
NOTE
:
• The preferred device for which a log le is pulled should be in ON state.
• ThinOS devices upload the system logs.
• Windows Embedded Standard/Linux devices upload the Wyse Device Agent, and the system logs.
• To extract a ThinLinux log, use 7zip.exe or any equivalent software.
Renaming thin client
Use this page to change the host name of Windows Embedded Standard, ThinLinux, and ThinOS thin clients. To change the host name, do
the following:
1 On the Devices page, click the device for which you want to change the host name.
2 From the More options drop-down list, select the Change Host Name option.
3 Enter the new host name when prompted.
NOTE
: Host name can only contain alphanumeric characters, and a hyphen.
Managing devices 81