Install Guide

Troubleshooting

This section provides troubleshooting information for Edge Device Manager.

Problems with accessing Edge Device Manager web

console

• Problem: When you attempt to connect to the Edge Device Manager console, authentication GUI is not displayed and an HTTP Status

404 page is displayed.

Workaround: Stop and start the services in the following order:

a Dell WMS: MariaDB

b Dell WMS: Memcached

c Dell WMS: MongoDB

d Dell WMS: Mosquitto

e Dell WMS: Tomcat Service

• Problem: When you attempt to connect to the Edge Device Manager console, the authentication GUI is not displayed, and the following

error message is displayed:

This page cannot be displayed.

Workaround: Restart the Dell WMS: Tomcat Service

• Problem: Edge Device Manager Web Console does not respond, or the information about the web page is not displayed correctly when

using Internet Explorer.

Workaround:

– Ensure that you are using the supported version of Internet Explorer. For information about the browser version, see support matrix.

– Ensure that the Internet Explorer Enhanced Security is disabled.

– Ensure that the compatibility view settings are disabled.

Registering devices with Edge Device Manager

• Problem: Unable to register devices with Edge Device Manager in public cloud.

Workaround:

– Ensure that ports 443 and 1883 are open.

– Check your Internet connectivity, and access to the Wyse Management web application from the browser.

– If Automatic Discovery is enabled, check if DHCP or DNS SVR records are congured correctly. Also, check the server URL and

the group tokens.

– Check if you can register the device manually.

• Problem: Unable to register devices with Edge Device Manager in private cloud.

Workaround:

– Ensure that the ports 443 and 1883 are open.

– Check the network, and if you can access the Wyse Management web application from the browser.

26 Troubleshooting