Administrator Guide

Cisco JVDI Agent is the JVDI connector that runs on the Citrix desktop or server. Cisco JVDI client is the JVDI package that
runs on the thin client. The Jabber client that runs on the Citrix server handles the authentication, and the media processing is
achieved on the thin client.
Setting up the Cisco Jabber Softphone for VDI
About this task
This section describes how to install and use the Cisco Jabber Softphone for VDI on a Citrix desktop.
Steps
1. Go to www.cisco.com, and download the following software:
● Cisco JVDI Agent 12.8
● Cisco Jabber application 12.8
2. On the Citrix virtual desktop, install Cisco JVDI Agent. Double-click the file and follow the installation wizard steps.
3. On the Citrix virtual desktop, install Cisco Jabber.
For information about the installation procedure, see the installation guide at www.cisco.com.
4. Install the JVDI.pkg on the thin client using Wyse Management Suite.
5. Log in to the Citrix virtual desktop, and sign in to Cisco Jabber using your user credentials.
When you log in for the first time, do the following:
a. On the Cisco Jabber interface, click Advanced Settings.
b. Select your account type as Cisco Communications Manager 9 or later.
c. Enter the login server address.
NOTE:
If the Use my computer for calls option is selected, Cisco Jabber is automatically registered with Cisco Unified
Communications Manager. This option enables Jabber to work as a Softphone, and use the microphone or speaker that
is connected to the thin client for phone calls.
Using Cisco Jabber
Use the Cisco Jabber application to perform the following tasks:
● Start an audio call
● Answer the call
● Hold or resume the call
● Stop the video
● Mute or unmute the audio
● Turn on or turn off the self-view
● Enter or exit the full screen
● Merge the calls
● Audio conferencing
● Transfer the call
● Play voice mail
● Forward the call to voicemail
● Forward the call to another number
● Forward voice messages directly
● Use the Device Selector menu to switch between headsets
● Use the Device Selector menu to switch between cameras
● Set up secure phone capabilities
● Answer the call on multiple phone devices (Shared Line feature)
NOTE: It is recommended that you reduce the video resolution to 640 x 360p with 30fps on the Wyse 3040 Thin Client.
For information about troubleshooting your Cisco Jabber, see the Deployment and Installation Guide for Cisco Jabber Softphone
for VDI at www.cisco.com.
Accessible applications
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