Administrator Guide

Citrix HDX RealTime Multimedia Engine or RealTime
Optimization Pack
HDX RealTime Optimization Pack (RTOP) provides a scalable solution to deliver audio-video conferencing and Voice over Internet
Protocol (VoIP) enterprise telecommunication by using Microsoft Skype for Business. The Optimization Pack supports XenDesktop and
XenApp environments to users on ThinOS devices. For more information about HDX RealTime Optimization Pack, see Citrix
documentation.
This section provides information about supported platforms for RealTime Multimedia Engine (RTME), installation of RTME package, Citrix
remote server/Desktop host preparation, configuration on ThinOS, and RTME status check and troubleshooting.
Introduction
Citrix HDX RealTime Optimization pack offers high-definition audio and video calls. In every ThinOS release, the RTME version may be
updated to newer version.
For more information about the Citrix RTME 2.x feature, see the latest RealTime Optimization Pack article at docs.citrix.com.
Supported environments
• Citrix environment: Citrix Virtual Apps and Desktops 5.6/6.5/7.x.
• Desktop with RTME connector 2.x (Both Skype for Business 2015 and Skype for Business 2016 are supported).
• Supported networks: LAN, WAN (VPN), wireless and so on.
• Supports calls between RTME clients or between RTME and standard Lync clients.
• Supports Microsoft Office 365 or Skype for Business Online.
Install RTME package on ThinOS
You are required to install the RTME.i386 package for the RTME feature to work on ThinOS.
To install the RTME.i386 package:
1. Upload the RTME.i386.pkg to directory \wnos\pkg\.
2. You must ensure that the INI autoload is not set to value 0.
3. Restart the thin client and wait till the auto-installation of packages is complete.
The installed RTME package is displayed in the Packages window in System Tools.
Set up the RealTime Multimedia Engine connector
This section describes how to install and use Lync or Skype for Business (SFB) on a Citrix desktop.
NOTE:
You must ensure that the thin client does not have USB redirection for video/audio devices in order to have
RTME working correctly.
1. Install Citrix HDX RealTime Connector on Citrix desktop VDA/Server. HDX RealTime Multimedia Engine (RTME) is the package
installed on ThinOS. It is HDX RealTime Connector that needs to be installed or upgraded on the remote server and VDA.
2. Update the ThinOS firmware, and install the RTME.i386.pkg on the ThinOS client.
NOTE:
In every ThinOS release, the RTME version may be updated to a newer version.
3. Log in to your Citrix Desktop, and sign in to Lync client or Skype for Business (SFB) client.
The RTME icon is displayed on taskbar.
Use the Lync Application or Skype for Business application to perform the following tasks:
• Start an audio or video call
• Select user to call
• Call from the IM window
• Type a name or number to call
• Answer the call
• Audio call
• Video call
• Headset button to answer the call
• Transfer call/ mute/ hold call
• Control the video: Pause/ End/ Picture in Picture (PiP)
Configuring the connection brokers
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