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Table Of Contents

Tips and best practices

This section provides information about the best practices that you must follow, and tips that help you to work effectively on

Wyse Easy Setup.

● Dell recommends that you use the default desktop resolution settings (full-screen) since the resolution settings available in

the ICA and RDP connection options are not indicative of the target monitor.

● To use USB redirection with an RDP connection when the VMware Horizon View client is installed, you must first disable the

VMware Horizon View USB service before you connect to an RDP session.

● Dell recommends that you set the Wyse Easy Setup shell display to maximum allowed value. The minimum resolution value is

1280x800.

● Export or import a configuration file to a folder that has read and write access for a user account from where you are

configuring Wyse Easy Setup.

● Ensure that the applications that you include as part of the configuration file does not have any permission restriction.

● You can run Wyse Easy Setup remotely if you import the application from a network location or locally if it is installed on the

local device.

Limitations

● A blank screen is observed on displays that are connected to Intel ports. This issue occurs when you connect two displays

to Intel ports and three displays to the AMD GPU ports. In a five display-setup, it is recommended that you connect three

displays to Intel ports and remaining displays to the AMD GPU ports.

● If you remove or change the connected display ports using the Intel graphics subsystem, the displays stop responding. You

must restart the device.

● If there is a mismatch in display configuration, you must turn off the thin client, disconnect all the displays, and rearrange

according to the recommended configuration.

● The alignment of the monitors does not work if the aligning monitor is not pre-configured. For example, if you want to align

Display2 with Display3, then Display2 should have been configured.

Known issues

Table 4. Known issues (continued)

Issue ID Issue Description Workaround

WIN-1287 You cannot configure Wyse Easy Setup

when Dell Secure Client is enabled in the

thin client.