Administrator Guide

After you log in and use the Citrix Hypervisor (formerly XenServer) or network, you will see a /wnos/troubleshoot/[Terminal
Name]_[ENET or WS].[Date_Time].pcap le in the USB drive which you can analyze using software such as a packet analyzer
used for network troubleshooting, and analysis.
For example, for Ethernet, the le name is yx008064b2bfd7_ENET.20150415_064455.pcap. For wireless, the le name is
yx008064b2bfd7_WS.20150415_064455.pcap.
NOTE: Ensure that you have inserted the USB drive into the thin client before selecting the Network capture to USB
option. The Network capture to USB option is automatically cleared, if there is no USB drive inserted and you exit the
dialog box, or after restarting the thin client; if needed, you must select the option again.
5 Click the Ping tab, and use the following guidelines to execute the ping diagnostic utility and display response messages:
• Enter Hostname or IP—Enter the IP address, DNS-registered host name, or WINS-registered host name of the target to be
pinged.
• Data area—Displays ping response messages. The ping command sends one echo request per second, calculates round trip times
and packet loss statistics, and displays a brief summary upon completing the calculation.
• Start—Executes the ping command. If the host is operational and on the network, it responds to the echo request. By default,
echo requests are sent until interrupted by clicking Stop.
• Stop—Terminates the ping request and leaves the Ping dialog box open, so you can read the summary posted in the data area.
Performing diagnostics
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