Administrator Guide

4 Click the Video Device tab to congure the RTME video settings. From the drop-down list, select the webcam that you want to use

for video calls.

5 Click the Call Forwarding tab to congure the call forwarding settings.

You can congure the following options:

• Turn o call forwarding

• Forward any call to a specic number

• Simultaneously ring

NOTE: The latest call forwarding settings congured by you are displayed in the lower pane of the dialog box.

For more information about trouble shooting, go to docs.citrix.com/en-us/hdx-optimization/1-8/hdx-realtime-optimization-pack-

troubleshooting.html.

Known Issues with RTME 1.8 feature

• RTME operation system on ThinOS is displayed as Linux.

• RTME audio device on ThinOS will display only one device from ThinOS local playback device. It can actually work the way they are

congured at ThinOS local playback device and record device. The RTME audio device for ringtone is limited to use ThinOS local

playback device.

• The RTME 1.8 feature on ThinOS does not work with other versions of HDX RealTime connector due to known Citrix limitation.

• If you change the audio device during an RTME call, the audio input or output might stop responding.

• Using similar hardwares, such as Dx0D, ThinOS, Linux, and Windows (D90D7) produce similar video frame rate (20-30) and video

resolution (320-400). It produces better video quality using laptop or PC because of better CPU capability.

• In a video conference call, when dierent user is speaking, the on-screen video switches to the active user, but takes a few seconds to

switch over.

Certied devices

The following are the certied devices for RTME:

• Plantronics BLACKWIRE C435-M Headset

• Plantronics Calisto 620-M, Bluetooth Speakerphone

• POLYCOM Deskphone CX300

• Jabra PRO 935 MS Headset

• Jabra MOTION 360 hands free Bluetooth Headset

• Plantronics BLACKWIRE C-310M Headset

• Plantronics Voyager Legend UC B235 NA Bluetooth Headset

• Jabra UC Voice 750MS Duo (Dark) Headset

• Logitech USB Webcam 9000

• Logitech C525 HD Webcam

• Microsoft LifeCam 3.0 Cinema

• Logitech HD Webcam C310

• Logitech HD Webcam C910

• Logitech HD Webcam C920

• Logitech HD Webcam C930

Verifying the RTME 2.1 Status

This section describes the working of RTME 2.1 and how to verify the RTME status.

Salient Features

Citrix HDX RealTime Multimedia Engine (RTME)