Administrator Guide

• Native SFB client menus and operations are available.
• Better initialization eliminates DNS confusions.
• Supports more call features, such as call delegation, and response group.
• Supports video codec H.264-UC, and audio codec SILK introduced by RTME 2.1.
To verify the RTME status, do the following:
1 Install the correct connector on the remote desktop.
2 Install the correct package on the ThinOS device.
3 Plug-in the audio/video devices.
NOTE: HDX USB redirections are not available for the audio/video devices.
4 Connect to the remote desktop using SFB client.
5 Verify the RTME connector 2.1 icon on taskbar. The status is displayed as Connected.
6 Verify the About, and Settings options from the RTME connector 2.1 menu.
7 Verify the audio/video devices from SFB client menus.
8 Establish the video/audio calls.
9 Pick up the calls by either clicking the mouse or using the headset button.
10 Verify the Call Statistics from the RTME connector 2.1 menu.
NOTE: RTME 2.1 supports various call scenarios. For more information, refer to Citrix technical overview .
Known Issues
• When using Webcam such as, C930 with RTME 2.1, the incoming video may appear late. For example, the video may be displayed after
5–10 seconds, or a blue video is displayed instead.
• The video sent from client in call is decided by capabilities of both endpoints in the call. Sending higher video from one client does not
mean that the client has better capability than the other one in call.
• RTME status dialog displays operation system as Linux.
• Only single audio device is supported in ThinOS 8.3 release.
• RTME audio microphone conned to local audio record device.
• Changing the video/audio device during RTME call results in issue with audio input or output.
• Volume: Dell recommends you to adjust the speaker volume in audio settings of SFB client to high. By default, the SFB client audio
volume is set to 40 percent. SFB 2015 call window to high, and the system local playback/record audio volume for better voice input/
output. The default volume is a bit low.
• Camera/Video: The local camera setting does not aect/impact the RTME video output because of the RTME design.
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Citrix HDX RealTime Multimedia Engine (RTME)