Administrator Guide

Use the Account Self-Service

After the security questions enrollment is complete, and when ThinOS is connected to a StoreFront server with Self-Service

Password Reset enabled, the Account Self-Service icon is displayed in the sign-on window.

NOTE: If you enter the wrong password more than four times in the Sign-on window, the client automatically enters the

unlock account process.

1. Click the Account Self-Service icon to unlock your account or reset your password.

NOTE: You must register the security questions for users before using the unlock account or reset password feature.

2. Click Unlock account or Reset password based on your choice, and then click OK.

Unlock an account

After you register the security questions, do the following to unlock your account:

1. Choose a task (Unlock account) in the Account Self-Service window.

2. Enter the username.

The Unlock Account dialog box is displayed.

3. Enter the registered answers to the security questions.

If the provided answers match the registered answers, then the Unlock Account dialog box is displayed.

4. Click OK to successfully unlock your account.

NOTE:

● If the provided answers are incorrect, an error message is displayed.

● If you provide the wrong answers more than three times, you cannot unlock the account or reset the password, and

error messages are displayed.

Reset a password

After you register the security questions, do the following to reset your password:

1. Choose a task (Reset password) in the Account Self-Service window.

2. Enter the username.

The Reset Password dialog box is displayed.

3. Enter the registered answers to the security questions.

If the provided answers match the registered answers, then the Reset Password dialog box is displayed.

4. Enter and confirm the new password.

5. Click OK to successfully change the password.

If you provide the wrong answers, you cannot reset the password, and an error message is displayed.

Citrix SuperCodec

Citrix SuperCodec is a H.264 decoder integrated on the ThinOS client side. The server encodes the session image into the

H.264 stream and sends it to the client side. The client decodes the H.264 stream by SuperCodec and display the image on the

screen. This feature improves the user experience, especially for HDX 3D Pro desktops.

Citrix SuperCodec is supported in Citrix Virtual Apps and Desktops (XenApp and XenDesktop) version 7.5 or later versions.

In Citrix Virtual Apps and Desktops version 7.9 and later, the default setting for Use video codec for compression is Use

when preferred. For best performance on ThinOS device, it is recommended that you set the Use video codec for

compression policy to For the entire screen. You can set the policy to Do not use video codec. This policy setting allows

ThinOS to use ThinWire Plus that saves bandwidth and reduces the CPU overhead. You can also set the policy to For actively

changing regions. This policy setting allows ThinOS to use Selective H.264.

Configuring the connection broker—Citrix