Administrator Guide

● Forward the call to voicemail
● Forward the call to another number
● Forward voice messages directly
● Use the Device Selector menu to switch between headsets
● Use the Device Selector menu to switch between cameras
● Set up secure phone capabilities
● Answer the call on multiple phone devices (Shared Line feature)
NOTE: It is recommended that you reduce the video resolution to 640 x 360p with 30fps on the Wyse 3040 Thin Client.
For information about troubleshooting your Cisco Jabber, see the Deployment and Installation Guide for Cisco Jabber Softphone
for VDI at www.cisco.com.
For information about Cisco Jabber-related issues, see the Release notes for Cisco Jabber Softphone for VDI document at
www.cisco.com.
For information about accessories for headsets and speakers, see the Unified Communications Endpoint and Client Accessories
article at www.cisco.com.
Using Device Selector
About this task
Cisco Jabber Softphone for VDI consists of a component called Device Selector. Use the Device Selector menu to manage
your audio devices and cameras.
If you have multiple devices connected to the thin client, you can view your active device, or select a different device. To enable
a device, do the following:
Steps
1. In the Windows notification area, click the Device Selector icon.
The available devices are listed.
2. Click a device to make it active.
Verify the Cisco Jabber connection status
About this task
This section describes how to verify the Cisco Jabber connection status on your thin client.
Steps
1. Install the correct connector on the remote desktop.
2. Install the correct package on the ThinOS device.
3. Connect any audio or video devices.
4. Connect to a Citrix desktop, and start the Cisco Jabber application.
5. Open the Settings menu, and go to Help > Show connection status.
The Connection Status window is displayed.
6. Click JVDI Details, and confirm the following attributes:
● JVDI Client version
● JVDI Agent version
● Virtual Channel status
● SIP status
● Softphone CTI status
7. Establish a video or an audio call.
8. Answer the call by either clicking the mouse or using the headset button.
9. Verify the call statistics.
Configuring the connection broker—Citrix
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