Administrator Guide

Import unassigned users or user groups to public cloud through active directory....................................140
Access Wyse Management Suite file repository................................................................................................ 140
Chapter 10: Troubleshooting your thin client..............................................................................143
Capture an HTTP log using ThinOS.............................................................................................................................147
System crashes, freezes or restarts abruptly...........................................................................................................147
Broker agent login failure............................................................................................................................................... 147
Citrix desktop and application crashes abruptly.......................................................................................................147
Cisco Jabber and Skype for Business call failure.....................................................................................................148
Request a log file using Wyse Management Suite...................................................................................................148
View audit logs using Wyse Management Suite.......................................................................................................148
System log and trace information................................................................................................................................149
Upgrade or conversion troubleshooting and logs.................................................................................................... 149
How to debug with new support beyond ThinOS 8?.............................................................................................. 151
How to debug with same support in ThinOS 8?.......................................................................................................151
Common log files and locations.................................................................................................................................... 151
Chapter 11: Frequently Asked Questions.....................................................................................152
ThinOS-related questions.............................................................................................................................................. 152
How do I upgrade from ThinOS 8.6 to 9.0?........................................................................................................152
What should I do if the package installation fails?............................................................................................ 152
Is Wyse Management Suite 2.0 the only way to manage ThinOS 9.0?........................................................152
Is USB Imaging Tool method a possible option for upgrading to ThinOS 9.0?...........................................152
Can ThinOS 9.0 be installed on a PCoIP device?.............................................................................................. 152
Does ThinOS 9.0 support zero desktop?.............................................................................................................152
Does ThinOS 9.0 support ThinOS configurations using INI files?................................................................. 152
iPhone cannot be redirected to the Citrix Desktop session............................................................................153
Android smartphone is not displayed in the session when redirected or mapped..................................... 153
Does Citrix Workspace app replace Citrix Receiver on ThinOS?...................................................................153
What is Workspace mode on ThinOS 9.0?..........................................................................................................153
Can I enable Flash content to be rendered using a local Flash Player on ThinOS 9.0?........................... 153
How do I verify if HDX Enlightened Data Transport Protocol is active?..................................................... 153
How do I check if HTML5 Video Redirection is working?............................................................................... 153
How do I check if QUMU Multimedia URL Redirection is working?............................................................. 154
How do I check if Windows Media Redirection is working?............................................................................154
Is persistent logging supported in ThinOS 9.0?................................................................................................. 154
Is tls.txt file included in network traces on ThinOS 9.0?.................................................................................154
Will ThinOS 9.0 device reboot automatically when the system crashes?................................................... 154
Wyse Management Suite-related questions............................................................................................................. 155
What takes precedence between Wyse Management Suite and ThinOS UI when conflicting
settings are enforced?......................................................................................................................................... 155
How do I import users from a .csv file?............................................................................................................... 155
How do I use Wyse Management Suite file repository?.................................................................................. 155
How do I check the version of Wyse Management Suite................................................................................156
Contents
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