Administrator Guide

Figure 50. Capture
● Capture Network Packets—Use this option to capture network-related logs.
a. Connect a USB drive to the thin client.
b. To start logging the unexpected error messages, enable the Capture Network Packets option, and click OK.
c. To stop logging the unexpected error messages, disable the Capture Network Packets option, and click OK.
d. Open the Troubleshooting window, and click Export Logs on the General tab. The log file is stored in the root
folder of the USB drive—system_log_201910107_125610.tgz.
e. Extract the tgz file. The log files are available at ./var/log/netmng/.
● Capture Wireless Packets—Use this option to capture wireless network-related logs.
a. Connect a USB drive to the thin client.
b. To start logging the unexpected error messages, enable the Capture Wireless Packets option, and click OK.
c. To stop logging the unexpected error messages, disable the Capture Wireless Packets option, and click OK.
d. Open the Troubleshooting window, and click Export Logs on the General tab. The log file is stored in the root
folder of the USB drive—system_log_201910107_125610.tgz.
e. Extract the tgz file. The log files are available at ./var/log/netmng/.
● Capture USB Packets—Use this option to capture USB packets.
a. Connect a USB drive to the thin client.
b. To start logging the unexpected error messages, enable the Capture USB Packets option, and click OK.
c. To stop logging the unexpected error messages, disable the Capture USB Packets option, and click OK.
d. Open the Troubleshooting window, and click Export Logs on the General tab. The log file is stored in the root
folder of the USB drive—system_log_201910107_125610.tgz.
e. Extract the tgz file. The log files are available at ./compat/linux/var/usbdump/.
4. Click the Ping tab, and do the following:
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Troubleshooting your thin client