Administrator Guide

Verify the Cisco Webex Teams connection status
This section describes how to verify if Cisco Webex Teams runs in Optimized mode status on your thin client. In Optimized
mode, the Webex Teams application delivers an optimal performance.
Prerequisites
● Ensure that you have installed the supported version of the Cisco Webex Teams application on the remote desktop.
● Ensure that you have installed the correct Cisco Webex Teams package on the ThinOS device.
Steps
1. Connect to a virtual desktop session on ThinOS.
2. Start the Cisco Webex Teams virtual desktop application.
3. From the current user menu, click Help > Health Checker.
4. In the Health Checker window, check if VDI is connected and all services are accessible. Also, verify if the VDI version
compatibility and the virtual channel are connected.
Cisco Webex Meetings for VDI
Cisco Webex Meetings Virtual desktop software is the Unified Communications product from Cisco for real-time video
conferencing in a VDI environment. It supports audio-video conferencing on the hosted virtual desktops. Cisco Webex Meetings
offloads media processing from the virtual desktop server to the thin client. All audio and video signals are routed directly
between the endpoints without going through the hosted desktop.
Cisco Webex Meetings Virtual Desktop software enables you to attend meetings in a VDI environment. Cisco Webex Meetings
for VDI consists of the following components:
● Cisco Webex Meetings virtual desktop application
● Cisco Webex Meetings thin client plug-in
Cisco Webex Meetings Virtual Desktop app runs on the VDI desktop or server. Cisco Webex Meeting thin client plug-in is the
thin client package that runs on the thin client.
Table 38. Supported environment
Component Supported environment
Thin Client
● Wyse 5470 Thin Client
● Wyse 5470 All-in-One Thin Client
● Wyse 5070 Thin Client
● Wyse 3040 Thin Client
Connection Broker agent for the hosted virtual desktops Citrix Virtual Desktops
Cisco Webex Meetings Virtual Desktop app on the hosted
virtual desktop
Refer the Release Notes for the supported version.
Cisco Webex Meeting Plugin on the thin client Refer the Release Notes for the supported package.
Ensure that you have referred the Compatibility between the Webex Meetings Desktop App and the Thin Client Plugin table to
configure Webex Meetings optimization mode environment.
To access the compatibility table, do the following:
1. Go to help.webex.com.
2. In the search bar, enter Release Notes for Cisco Webex Meetings Virtual Desktop Software Release 41.x, and press
Enter.
3. Click Release Notes for Cisco Webex Meetings Virtual Desktop Software Release 41.x from results.
4. Click the Compatibility List tab.
5. Scroll down the page to view the Meetings Client Version and Compatible Thin Client Plugin Versions table.
Limitation—On a ThinOS-based device with NVIDIA vGPU, you cannot launch WebEx Meetings in a VDI optimized mode. This
is a Cisco limitation.
Workaround—Use a combination of GPU pass-through and a Windows registry setting as follows:
Unified Communications optimization with ThinOS
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