Administrator Guide

Steps
1. Reboot the thin client.
2. Export relevant logs using one of the following methods:
● Use the Export logs option on the General tab in the Troubleshooting window on the ThinOS client.
● Use the Wyse Management Suite console.
3. Analyze the detailed error log report.
Request a log file using Wyse Management Suite
Prerequisites
The device must be enabled to pull the log file.
Steps
1. Go to the Devices page, and click a particular device.
The device details are displayed.
2. Click the Device Log tab.
3. Click Request Log File.
4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
NOTE: The ThinOS device uploads the system logs.
View audit logs using Wyse Management Suite
Steps
1. Go to Events > Audit.
2. From the Configuration Groups drop-down list, select a group for which you want to view the audit log.
3. From the Timeframe drop-down list, select the time period to view the events that occurred during that time period.
The Audit window arranges the information into a typical audit log-view. You can view the timestamp, event type, source,
and description of each event in the order of time.
System log and trace information
Log/trace size and configuration
Table 51. Log/trace size and configuration
Type Cleanup after maximum
size
Comments
System log 10 MB No encryption. It is required that admin users do not open this
access to all other users. Only enable for target users.
Network/wireless trace 200 MB
USB packet 200 MB
HTTP log 10 MB
System configuration NA During export, ask admin to encrypt with password
194 Troubleshooting your thin client