Administrator Guide

a. Connect a USB drive to the thin client.
b. To start logging the unexpected error messages, enable the Capture User Coredump option, and click OK.
c. To stop logging the unexpected error messages, disable the Capture User Coredump option, and click OK.
d. Open the Troubleshooting window, and click Export Logs on the General tab. The log file is stored in the root
folder of the USB drive—system_log_201910107_125610.tgz.
e. Extract the tgz file. The log files are available at ./compat/linux/var/usbdump/.
4. Click the Ping tab, and do the following:
a. Enter the IP address, DNS-registered hostname, or WINS-registered hostname of the target.
b. Click Start.
The data area displays the ping response messages. The ping command sends one echo request per second, calculates
round-trip times and packet loss statistics, and displays a brief summary upon completing the calculation. If the host is
operational and on the network, it responds to the echo request. By default, echo requests are sent until interrupted by
clicking Stop.
NOTE:
Ping sends an echo request to a network host. The host parameter is either a valid hostname or an IP address. If the
host is operational and on the network, it responds to the echo request. Ping sends one echo request per second and
calculates round-trip times and packet loss statistics. It displays a brief summary upon completion of the calculation.
NOTE: Not all network equipment responds to ping packets, as it is a common mechanism that is used in denial-of-
service attacks. Lack of response does not necessarily indicate that the target of the ping is unusable for other
purposes.
5. Click the Trace Route tab, and do the following:
a. Enter the IP address, DNS-registered hostname, or WINS-registered hostname of the target.
b. Click Start.
The data area displays round-trip response time and identifying information for each device in the path.
The tracert utility traces the path from your thin client to a network host. The host parameter is either a valid hostname or
an IP address. The tracert utility sends out a packet of information three times to each device (routers and computers) in
the path. The round-trip response time and the identifier information are displayed in the message box.
6. Click the Telnet tab, and do the following:
a. Click Telnet.
b. Enter the hostname.
c. Enter a port number.
d. Select a color theme.
e. Click Connect to connect to a remote host or device.
7. Click the Network tab, and view detailed information related to your network connection.
● Click the Diagnostics button to run a diagnostic test on your network connection.
● Click the Export log button to export the network logs to the target device.
8. Click OK to save your settings.
Capture an HTTP log using ThinOS
About this task
To capture an HTTP log, do the following:
Steps
1. From the desktop menu, click System Setup > Admin Policy Tool.
The Configuration Control || ThinOS window is displayed.
2. In the Troubleshooting Settings window, click the Enable HTTP Log option.
The HTTP log feature is enabled on the thin client.
3. Log in to the Citrix session.
If the authentication fails, do the following:
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Troubleshooting your thin client