Administrator Guide

Table Of Contents
Figure 133. Trouble Shooting
2. Click the General tab and use the following guidelines:
a. Click either USB or File Server to select your target device you want to use for CMOS management.
b. Extract CMOS Click this option to extract the CMOS settings to the USB Key or file server based on your target
device selection.
c. Restore CMOS Click this option to write the CMOS settings from the USB Key to the target zero client.
d. Performance Monitor Click this option to display your zero client CPU, Memory, and Networking information. The
graphs display on top of all windows.
e. Force Coredump Use this option to forcibly generate the debug information for technical investigation when your
system is not responding.
f. Export Shadow Tmp Use this option to export temporary logs for debugging purpose. The log files can be exported
to USB or File Server depending on the target configuration.
g. Export Screenshot Use this option to export screenshots to the file server or a USB drive. The exported file name is
added with build information for a better troubleshooting. If a screenshot is present in the clipboard, then it is exported
to the target location. If the screenshot is not available, then the full screen is copied automatically and exported to the
target location.
h. Export INI filesUse this option to export the global INI file (wnos.ini or xen.ini), wdm.ini, ccm.ini, mac.ini or other
machine based INI file to the file server or a USB drive. Only username.ini file cannot be exported.
3. Click the Trace tab to configure the trace actions and delay on trace. The available options for trace action are None,
Capture, and Playback.
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Performing Diagnostics