Administrator Guide

7 Verify the audio/video devices from SFB client menus.

8 Establish the video/audio calls.

9 Pick up the calls by either clicking the mouse or using the headset button.

10 Verify the Call Statistics from the RTME connector 2.2 menu.

NOTE: RTME 2.2 supports various call scenarios. For more information, refer to

Citrix technical overview

In RTME 2.2 version, USB Video Class (UVC) 1.1 and 1.5 Camera hardware encoding / H.264 (CAM) are supported. This is applicable

for qualied cameras only, for example Logitech C930e.

In RTME 2.3 version, the video performance of applications is designed for a lower CPU consumption. Therefore, the video resolution

may be downgraded compared to v2.2.

In the Call Statistics window, Video Codec = H.264-UC (CAM)) is displayed for P2P RTME video call in the Sent column. For group

calls with standard SFB, the call statistics displays Video Codec = H.264-UC (CAM) in the Sent column. This improves video call

quality/resolution compared to Video Codec H.264 (SW); for example: P2P video call resolution upgrade from 480 x 270 to 640 x 360.

Known Issues with RTME 2.2 feature

• RTME status dialog displays operation system as Linux.

• Only single device is supported in ThinOS Lite.

• Changing the video/audio device during RTME call results in issue with audio input or output.

• Volume: Dell recommends you to adjust the speaker volume in SFB 2015 call window to high, and the system local playback/record

audio volume for better voice input/output. The default volume is a bit low.

• Camera/Video: The local camera setting does not aect/impact the RTME video output because of the RTME design.

Citrix Icon refresh

Citrix applications can be refreshed by clicking Refresh from the PNMenu.

There are two methods to refresh the Citrix applications:

• Manual refresh

• Auto refresh using the INI parameter

Refreshing Citrix applications manually

To refresh the Citrix application manually, do the following:

1 For single StoreFront or PNAgent server, change the application in broker, and then click Refresh from PNMenu.

Conguring the connection broker