Administrator Guide
Troubleshooting
• ThinOS Lite devices allow secure SSL connections—SecurityMode=Full—only after verifying the certicates. In the present
scenario, the devices enforce the warning policy after you dene a server using a valid IP address. The resolution for the issue will be
delivered in the next ThinOS Lite release.
The following are the workarounds to avoid the SSL connection issue:
– Ensure that the device has a valid certicate and the correct time is selected on the device.
– Dene the server by name instead of IP address.
– Set the value of the global security policy to high.
– Use the following INI parameter to enforce the high security mode:
SecurityPolicy=high TLSCheckCN=Yes
• Firmware/Package update—When the packages fail to update or cannot function (cannot connect desktop) after update with new
version rmware; if there is further failure, a work around would be to remove all packages and re-install all of them on reboot.
• Boot up unit without monitor or with monitor power o.
– If the thin client waits for 15 to 20 seconds and the monitor is attached or powered on within 20 seconds, the display is turned on. If
the monitor is attached or powered on after 20 seconds, the monitor displays the black screen. Turn on the monitor rst, and then
turn on the thin client.
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248 Troubleshooting