Owner's Manual

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Diagnostic Error Messages and Resolutions
Error Description
901 The device is configured to connect to the service provider's network without a paid account but has
failed to authenticate. The network is unavailable or the servers are unreachable. Try again from a
location within the coverage area.
903 The software was unable to obtain critical information from the card. Exit the Dell Mobile Broadband
Card Utility and restart your notebook computer.
904 The Dell Mobile Broadband Card is configured to connect to the network without a paid account but is
in an area without EVDO coverage. EVDO coverage is necessary to purchase a new plan (or renew a
prepaid plan that has been inactive for more than 30 days).
905 Several attempts have been made to reach the network without a paid account configured on your
card. No further attempts will be made for the next 30 minutes.
907 There is an error loading resources to make the connection to NationalAccess – BroadbandAccess.
This is most commonly seen when trying to open the connection directly from the Windows Start
menu or Dial-Up Networking rather than using the system tray icon. It may also appear if another
application has connected to NationalAccess – BroadbandAccess. Make sure no other applications are
connected and try connecting using the system tray icon.
910 You have tried to connect to NationalAccess – BroadbandAccess through an application other than
the Dell Mobile Broadband Card Utility and the application does not support the necessary interface.
913 Your notebook computer is configured to connect with a paid account but has failed to authenticate.
There are several possible causes and solutions:
1. The authentication system is down temporarily. Wait and try again when it is ready.
2. You have activated a prepaid account and the MDN number may have been disconnected.
Obtain the MDN from the device by selecting Device Properties from the File menu and
contact your service provider to verify the number with a support technician.
If the support technician verifies that this MDN has been disconnected, you can “force
expire” the number on your notebook computer as follows. With the Dell Mobile
Broadband Card Utility open, press Ctrl+D and enter “quickaccess” as a password. Then
click the Force Expire button, exit, and attempt to connect again. The connection will
take at least a minute, but should take you to the online portal website where you can
purchase a plan.
If your MDN is not disconnected, you may have recently made a connection that took
much longer than normal, and while attempting to update the device received error 904
or 901. If so, you will need a DMU reset. If you purchased another plan while visiting the
Online portal website, then there is a chance they are being double-billed and will
require a correction. Contact your service provider.
914 There was an unexpected error while trying to update the device. Close the application, restart your
computer, launch the Dell Mobile Broadband Card Utility and attempt another connection.
915 There was an unexpected error while trying to configure the card to connect without a paid plan.
Close the application, restart your computer, launch the Dell Mobile Broadband Card Utility and
attempt another connection.
916 Activation was attempted while roaming. Activation cannot occur while roaming. This error may also
occur if you have already activated your card, but then re-image your computer, change your
username, or have reinstalled the Dell Mobile Broadband Card Utility. Try to connect again.
917 Activation was attempted while roaming. Activation cannot occur while roaming. This error occurs if