Owner's Manual

Available networks. point is set to broadcast the SSID.
Check to see if the signal strength is low. If it is low, change the channel on the access
point to channel 1 and retest. If the problem persists, change the channel on the
access point to channel 11 and retest. If the problem persists, change the channel on
the access point to channel 6 and retest.
Move your computer closer to the access point.
If your wireless network is non-broadcasting, the network name is not listed until after
you create a network profile for the network.
The computers seem to be
communicating, but they do
not appear in the My Computer
window or in the My Network
Places window.
Verify that File and Printer Sharing is enabled on all the computers on your network.
· Open Network Connections in Control Panel.
· Right-click Wireless Network Connection, then click Properties.
· On the General tab, in the This connection uses the following items list, verify that
the File and Printer Sharing for Microsoft Networks check box is selected. If this item is
not present, click Install. In the Select Network Component Type box, select Service,
then click Add. In the Select Network Service box, select File and Printer Sharing for
Microsoft Networks, then click OK.
Data transfer is sometimes
very slow.
Microwave ovens and some cordless phones operate at the same radio frequency as the Dell
Wireless WLAN Card. When the microwave oven or cordless phone is in use, it interferes with
the wireless network. It is recommended that you keep computers having the Dell Wireless
WLAN Card at least 20 feet away from your microwave oven and any cordless telephone that
operates at a frequency of 2.4 GHz.
Data transfer is always very
slow.
Some homes and most offices are steel-framed structures. The steel in such buildings may
interfere with your network radio signals, thus causing a slowdown in the data transmission
rate. Try moving your computers to different locations in the building to see if the
performance improves.
The computers are not
communicating with the
network.
Be sure that you follow all of the steps for connecting to a network (see Connecting to
a Basic Network Using Microsoft® Windows® WZC, Connecting to an Advanced
Network Using Microsoft® Windows® WZC), or Connecting to an Advanced Network on
Windows Vista®
Ensure that your computer is receiving a good signal from the access point
You may have to disable or uninstall firewall software to be able to connect.
Check the cable from the network port to the access point and ensure that the power
light on the front of the access point is on.
The signal strength of my
wireless network connection is
marginal or weak.
Move your computer closer to the access point.
Microwave ovens and some cordless phones operate at the same radio frequency as the Dell
Wireless WLAN Card. When the microwave oven or cordless phone is in use, it interferes with
the wireless network. It is recommended that you keep computers having the Dell Wireless
WLAN Card at least 20 feet away from your microwave oven and any cordless telephone that
operates at a frequency of 2.4 GHz.
My wireless network
connection is not receiving a
signal on a previously-working
network.
The computer is trying to establish an initial connection but has not yet succeeded.
Wait for a few seconds.
You may have moved out of range of the access point. Move closer to the access point.
Even after I insert my smart
card, I am still prompted to
insert the smart card.
The smart card reader is unable to read the smart card. Contact your network administrator
for assistance. The drivers for the smart card reader and the appropriate third-party smart
card software must be installed on your computer.
I was unable to perform a
single sign on with my smart
card inserted
You may have entered the wrong identity or PIN, your smart card may be blocked due to too
many incorrect PIN entries, or your smart card has not been properly configured. If the
problem is not associated with an incorrect identity or PIN entry, then contact your system
administrator to ensure that your smart card is configured properly.
Getting Help
Technical support is available online from Dell at http://support.dell.com/
Also, the Microsoft® Windows® XP operating system contains built-in troubleshooting tools. To access these troubleshooters,
do the following:
1. Click Start.
2. Click Help and Support.