Owner's Manual

NOTE: You cannot enable and disable the radio in this way if your computer is connected to an Ethernet port and the
Disable Upon Wired Connect property is set to Enabled. Contact your network administrator for assistance.
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Troubleshooting: DW WLAN Card User Guide
Troubleshooting Steps
Getting Help
Troubleshooting Steps
I cannot connect to a Cisco 1200 AP on channels 52, 56, 60, and 64. The AP fails to authenticate my connection.
• The 802.11h property is enabled in Cisco 1200 APs. Affected channels are 52, 56, 60, and 64, and some countries
restrict radio operations on these channels in certain regions.
I have enabled the Disable Upon Wired Connect property, but the feature is not working.
• DW WLAN Card Utility must be installed for this feature to work.
The DW WLAN Card Utility icon in the notification area changed to
, indicating that the radio is either disabled
or switched off, and I cannot enable it.
• Did you connect to an Ethernet port? If you did, and the Disable Upon Wired Connect property is set to Enabled, the
radio is automatically disabled and cannot be reenabled. Either disconnect the Ethernet cable or set the Disable Upon
Wired Connect property to Disabled. Also, check to see if the radio switch on the computer is in the off position. If so,
switch it on or press FN+F2. The FN+F2 or slide switch functionality is not available for PC or ExpressCard type cards.
My wireless client computer cannot associate with the wireless router/AP.
• If the Disable Upon Wired Connect property is set to Enabled, connecting your computer to an Ethernet port disables
the DW WLAN Card radio. Disconnect the Ethernet cable.
•
Verify that the radio is enabled and is switched on. If the utility icon looks like this
, the radio has been disabled or
switched off.
•
To enable the radio, right-click the utility icon
, , and then click Enable Radio.
• If your DW WLAN Card is a Mini PCI or Mini-Card type of wireless networking card, you can also switch on the radio
by pressing FN+F2 or by sliding the ON/OFF switch to the on position, depending on the type of computer. The
FN+F2 or slide switch functionality is not available for PC or ExpressCard type cards.
• Be sure that you follow all of the steps for connecting to a network (see Connecting to a Basic Network or Creating an
Ad Hoc Network Using Windows WZC, Connecting to a Basic Network or Creating an Ad Hoc Network Using Wireless
Network Wizard, Connecting to an Advanced Network Using Windows WZC, or Connecting to an Advanced Network or
Creating an Ad Hoc Network Using DW WLAN Card Utility).
• Verify that your wireless router/AP is functioning correctly and that the settings for your network connection profile
exactly match the settings on your wireless router/AP.
• Move your computer closer to the wireless router/AP.
• Check the Link Status tab of the utility to see if excessive noise exists (see
Utility Link Status Tab). If there is