User Manual

16 │ Troubleshooting
Troubleshooting
Problem Possible solutions
Recommended steps for
webcam
issues
For any issues with the Dell WB5023 webcam, it is
recommended to start by following these steps:
1. Update the BIOS on your computer to the latest
available version.
2. Update the operating system to the latest available
version.
3. Update the USB-host and Thunderbolt driver on
your computer.
4. Update the rmware on the Dell WB5023 webcam
to the latest version from www.dell.com/support/
wb5023.
Webcam not detected 1. Try disconnecting and reconnecting the USB cable.
2. Check if the webcam is detected in Device Manager.
3. Disconnect the webcam from any docking stations
or USB-hubs, and connect it directly to the
computer.
Image or video shows
artefacts and ickering, due
to interference from LED or
Florescent light sources
To resolve this issue, additional customization is needed
based on your environmental lighting. For details on
how to resolve this, go to DPM or DDPM > Color and
Image:
1 .Switch on the Anti Flicker toggle.
2 .Toggle between 50Hz and 60Hz to check which
option eliminates the ickering.