User guide

April 2008 22 Dell Inc.
13. Troubleshooting
Issue
Version
Description
Resolution
Unable to access
OpenManage web
interface
OM 5.x on ESX
3.x
OpenManage Web interface
cannot be accessed using
Web browser.
Make sure that the VMware
ESX firewall is configured to
allow OpenManage web
access using the following
commands:
esxcfg-firewall -o
1311,tcp,in,OpenManageR
equest
In ESX 3.x, OM 5.x
service takes four
minutes to start, during
boot-up
OM 5.x on ESX
3.x
During boot up, one of the
OpenManage services,
dsm_sa_datamgr, takes
about four minutes to start.
This happens when the
incorrect version of OpenIPMI
is used in the ESX server.
Apply Patch 1271657 to the
ESX Server 3.0.1 or Patch
6530518 ESX 3.0.0. For PE
M605, manually install the
correct OpenIPMI driver by
running ./srvadmin-
openipmi.sh install-
force from the OpenManage
installation directory.
Dell OpenManage takes
several minutes to start
the services in PE M605
blade servers
OM 5.3.1 on
ESX 3.0.2/3.5
OpenManage takes several
minutes to start its services
and one minute to stop the
services.
Downgrade the IPMI version to
35.13 using the OpenManage
scripts as below. Go into the
OpenManage install scripts
directory as mentioned above
and execute the command
./srvadmin-openipmi.sh
install-force
Status for failed /
degraded drives are not
properly reflected in the
Dell OMSS page.
OM 5.x on
ESX 3.5
Correct status about the
physical disks / virtual disks
are not reflected in the Dell
OMSS page. The status is
refreshed only after the
OMSS services restart.
Update the ESX 3.5 system
with VMware ESX 3.5 Patch
ESX350-200802412-BG.This
patch addresses an issue
related to event reporting in
Dell OMSS. This patch may be
downloaded from
http://www.vmware.com/downl
oad/vi/vi3_patches_35.html.
For further details, refer to
http://kb.vmware.com/kb/1003
459 .
VM traps not received in
Dell Management station
( ITA )
OM 5.x on ESX
3.5
When installed with ESX
server 3.5, VM Traps are not
received in the management
station ( ITA )
Configure SNMP configuration
file as mentioned in section 9.1